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Training & Organizational
Development - Master Workshop List
These workshops are offered during the calendar year, by the Office of Training and Organizational Development. The Office Training and Organizational
Development is part of the Division of Administrative Services at Colorado State University. Most classes are free of charge, and are open to all CSU academic faculty, administrative professional and
CSU staff. Pre-registration is required.
If you would like to receive an
e-mail when registration opens, please contact Ellen Audley at:
Ellen.Audley@ColoState.EDU or
call (970) 491-1376.
To arrange for
any of these courses to be presented for your department or work group,
please contact Lorie Smith,
at Lorie.Smith@ColoState.EDU
or call (970) 491-7259.
Announcements: Spring 2008 session is open for registration, with new workshops on emotional intelligence, financial fitness, and health in the workplace.
Announcements are published to our listserv and in Today@Colorado.State. View our Events Calendar. A list of class titles offered throughout the year is now available for download; please feel free to distribute or post in your work area. Thanks, and we look forward to seeing you soon!
Classes:
Business Applications Training
Communication, Conflict Resolution
Communication Tool Kit:
Customer Service
Dealing with Toxic People
Essential Conversations: Tools for Talking When Topics are Tough
Listening and Constructive Feedback
Managing Conflict in the Workplace
The Respectful Workplace
Winning at Writing:
Just for You
Financial Fitness:
Health in the Workplace Series:
Identity Theft: Strategies for Prevention and Response
Packaging Yourself
Leadership
Coaching for Success
Introduction to Managing Teams
Managing Change
Situational Leadership
Personal Effectiveness
Creativity and Problem Solving
Emotional Intelligence
Meeting Management
7 Habits of Highly Effective People, Parts 1-3
Time Management
Supervisory Skills
Behavioral Interviewing
Performance Management
Stepping Up to Supervision
The Balancing Act: Supervising Student Hourly and Seasonal Employees
University -Specific Training
Building Proctor Development Training
University New Employee Orientation (UNEO)
Communication and
Conflict Resolution:
Communication Tool Kit Series 
This series is designed to improve basic communication skills in new or aspiring
supervisors, or to provide a refresher on these skills for experienced supervisors.
Classes are open to CSU staff and faculty, and run from 8 a.m. to Noon. Participants
can attend any or all classes, but must complete Modules 1-3 to attend Module
4. Participants receive a certificate when the series is completed.
Interpersonal
Skills (Module 1)
Instructor: Sally Robinson or Jan Hummel (WorkSmart USA)
Contact Hours: 4
Frequency: 3 times per calendar year.
Who should attend: Open to all CSU faculty and staff.
Course description:
This is the first module in a series designed to improve basic communication
skills, or to provide a refresher on these skills for
group leaders or members. Module 1 focuses on effective use of active listening,
handling criticism and irrational communication, diffusing anger, and giving
both positive and constructive feedback.
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Group
Skills (Module 2)
Instructor: Sally Robinson or Jan Hummel (WorkSmart USA)
Contact Hours: 4
Frequency: 3 times per calendar year.
Who should attend: New or aspiring group leaders, or those wanting a refresher on the basics.
Course description:
This is the second module in a series designed to improve basic communication
skills, or to provide a refresher on these skills for
experienced group leaders. Module 2 focuses on creating effective presentations
in both formal and informal situations; dynamic speaking techniques; planning
and running effective meetings; and understanding and capitalizing on differences
in personality styles within your work group.
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Writing Skills
(Module 3)
Instructor: Sally Robinson or Jan Hummel (WorkSmart USA)
Contact Hours: 4
Frequency: 3 times per calendar year.
Who should attend: New or aspiring writers, or those wanting a refresher on the basics.
Course description:
This is the third module in a series designed to improve basic communication
skills, or to provide a refresher on these skills for
experienced writers. Module 3 focuses on strategies for writing effective
workplace documents; writing as a problem solving process; idea generation
techniques; planning, drafting, and revising.
This course will also help you create clear E-mail, voicemails, informal memos, meeting notes and proposals.
In addition, you will learn how to respond to letters of complaint. You
will also learn how to write clear performance plans and corrective action
documents. Practical tips for grammar, punctuation, and editing are applied.
See also: Winning at Writing
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Skill Building
(Module 4)
Instructor: Sally Robinson or Jan Hummel (WorkSmart USA)
Contact Hours: 4
Frequency: 3 times per calendar year.
Who should attend: Open to CSU faculty and staff who have completed Modules 1-3 in the Communication Tool Kit series.
Course description:
This is the fourth and final module in a series designed to improve
basic communication skills in new supervisors, or to provide a refresher
on these skills for experienced supervisors. Attendance is restricted
to those who have completed Modules 1-3. A certificate of completion
will be awarded. Module 4 provides a review of the main skills addressed
in the other 3 modules, and gives participants an opportunity to exchange
ideas and lessons learned from their own experiences here at CSU. Real situation
problem solving and additional resources will enhance the previous learning
experience.
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Customer Service
Instructor: Rusty Sanders or Michael Marks (Goldsand Consulting, Inc.)
Contact hours: 4
Frequency: Three times per calendar year.
Who should attend: Open to all CSU faculty and staff.
Course description:
This 4-hour module addresses a surprising idea: Customer Service isn’t just for the retail business! Customer Service skills
are for everyone -- to use with internal and external customers alike!
Regardless of where we work and what we do, we all have customers --
and customer service is hugely important in today’s competitive marketplace. In organizations where a diversity of customers
and consumers are present, the best way of distinguishing our organization is through building a culture of customer service --
probably the single most important quality initiative we can undertake. Learn ways to interact with a variety of customers, including those from different cultures, to effect positive changes in your work and in your organization, and at the same time, delight your custormers!
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Dealing with Toxic People
Instructor: Rusty Sanders or Michael Marks (Goldsand Consulting, Inc.)
Contact hours: 4
Frequency: Four times per calendar year.
Who should attend: Open to all CSU faculty and staff.
Course description: This class addresses the difficult relationships and people we often encounter in the workplace and
provides understanding, tools, and strategies.
- Explore behaviors and interactions that cause difficulty in relating to others.
Recognizing the nature of “toxic” relating creates choices that enable us to deal with difficult situations and people more successfully.
- In an atmosphere of acceptance and exploration, enhance their own “emotional IQ” and learn to exercise options
and choices that may increase confidence and an enhanced ability to deal with difficult people in difficult situations.
Participants learn:
- Who are toxic people and the different types present in people in the workplace;
- About their own personal “hot buttons” and how to neutralize them;
- To develop better self management through increased emotional intelligence;
- To develop choices and options: Exercising your inherent capacities
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Essential
Conversations: Tools for Talking When Topics are Tough
Instructor: Lorie Smith
Contact Hours: 4
Frequency: 3 times per calendar year.
Who should
attend: Open to all CSU faculty and staff.
Course
description: Effective leaders are often those who can get things done
and at the same time build strong relationships. These leaders know how to
encourage the free flow of information even in the toughest situations. Learn
how to communicate effectively in crucial conversations -- the ones that matter
most -- the ones that affect results and relationships. Learn how to spot
problems early, how to notice the process of the conversation, how to avoid
the common problems that occur when opinions vary and the stakes and emotions
are high. This course will give you tools for discussing a wide range of difficult
issues with employees who work for you, your own supervisor, colleagues and
teammates.
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Listening and
Constructive Feedback
Instructor: Russel Sanders
Contact Hours: 4
Frequency: 3 times per calendar year.
Who should
attend: Open to all CSU faculty and staff.
Course
description: Using and modeling constructive listening and feedback skills is an essential
ingredient to successful relationships. This module teaches how to actively receive and clarify
what employees and coworkers are trying to communicate and share.
Participants learn:
- The multiple functions of listening and feedback and why both are important;
- The definitions of listening and feedback; their purpose, and the difference between constructive and destructive information sharing;
- The steps in hearing, and clarifying information;
- How to draw out what the person is really trying to say;
- How to say what you really mean so people can hear you;
- How to participate in a focused conversation;
- Practice receiving, clarifying and improving how you listen and give feedback.
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Managing Conflict
in the Workplace
Instructor: Lorie A. Smith
Contact Hours: 4
Frequency: Twice per calendar year
Who should
attend: Supervisors with some experience; basic to advanced level.
Course
description: Conflict in the workplace interferes with productivity and
creates stress. Join us to learn how to manage conflict more effectively.
Lorie will share strategies for identifying the source of conflict, tactics
for one-on-one conflict resolution, and approaches for facilitating conflict
resolution between others in your work group.
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The Respectful Workplace
Instructor: Training and Development and Office of Equal Opportunity
staff
Contact Hours: 4
Frequency: Twice per calendar year.
Who should
attend: Any CSU employee/supervisor.
Course
description: Most of us don't get to choose our co-workers. We find ourselves surrounded by people whose personal history, personality, and work style are very different from our own. Co-workers may have varied lifestyles, be from different generations, and have different expectations of etiquette. Sometimes those differences make for some pretty uncomfortable misunderstandings. How do we find a way to work together and be respectful of each other when we're all so different?
In “The Respectful Workplace” you will learn not only the legal requirements for non-discrimination but also some very practical ideas for demonstrating and requesting respectful interactions. You will learn the legal requirements for non-discrimination as well as the expectations the university has for respectful workplace behavior. This course addresses diversity issues and explores ways of ensuring that CSU is an inclusive and effective working environment.
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Winning At Writing
Instructor: Sally Robinson(WorkSmart, USA.)
Contact hours: 4 for each class (8 total)
Frequency: Four times per calendar year.
Who should attend: Open to all CSU faculty and staff.
Course description: This course is designed to significantly improve the business writing abilities
of Colorado State employees who lack confidence with basic business writing mechanics, organization, style,
and formatting; and will provide a comprehensive refresher on these skills for Colorado State personnel who
are experienced writers.
Both workshops are highly interactive and include individual work as well as small
and large group exercises. Workbooks provide ample opportunity for practice, contain an answer key,
and can be kept as a reference manual for future use.
“Winning at Writing, Part 1 or 2” can substitute for Module 3: “Writing Skills” in the Communication Tool Kit Series offered to Colorado State employees, or can be taken independently from the series. The morning and afternoon workshops are not accumulative and can be attended separately in half-day blocks or in sequence in a
full-day block. See also: Communication Tool Kit: Writing Skills (Module 3)
The Mechanics of Business Writing (Part 1)
- Basic grammar rules will be explained and practiced including recognizing and using parts of speech correctly, choosing who/whom stress-free every time, checking for complete sentences, using correct
subject-verb agreement and active voice, and formatting lists in parallel structure;
- Punctuation tips and exercises will cover the correct use of capital letters, colons, semicolons, commas, dashes, parentheses, apostrophes, and quotation marks;
- Word choice exercises help participants distinguish between confusing pairs or sets of words;
- Proofreading tips and exercises will help Colorado State employees ensure document accuracy before distribution;
-
Spelling tips will help participants catch errors that computerized spell check programs miss.
- A revising and editing checklist is included.
Style and Organization: Writing Effective and Easy-to-Read Workplace Documents (Part 2)
- Training content will include writing as a problem solving process; idea generation techniques; outlining and
organizing; planning, drafting, and revising; writing style
and flow; common style mistakes to avoid; and reader-friendly writing and formatting tips.
- The course will also help participants create clear and focused emails, memos, reports, job descriptions,
business letters, response letters to customer complaints, meeting records, and informal and formal process change
or funding proposals.
- Easy-to-use templates are included for future use.
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Just for You:
Financial Fitness Series
These classes will provide participants with information and tools to set financial goals and achieve them.
Financial Fitness: Dollars and Sense
Instructor: Consumer Credit Counseling Service of Northern Colorado
Contact hours: 2
Frequency: Twice per calendar year.
Who should attend: Open to CSU faculty and staff
Course description:
The secret to getting ahead is getting started. Daily spending decisions can cost you thousands. Learn how to put together a plan for your money and maximize your choices when it comes to personal finance. Explore with us money personalities, reasonable expenditure levels, budgeting approaches and personal goal setting. We will give you financial strategies to help you get on course and realize your dreams.
Learn to:
- Identify the “spending triggers” that cause you to spend money;
- Track expenses, prepare a money plan, and check for results;
- Distinguish between needs and wants;
- Apply strategies to avoid impulse buying and make saving easier;
- Set short term and long term goals;
- Be prepared with an emergency fund, savings, and insurance;
- Identify the things in life you enjoy that don’t cost money.
CSU classes are only open to faculty and staff, however family members or friends may attend the
sessions offered to the public. Additional classes may be viewed at Consumer Credit Counseling
Service of Northern Colorado’s website: www.cccsnc.org.
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Financial Fitness: Credit Sense
Instructor: Consumer Credit Counseling Service of Northern Colorado
Contact hours: 2
Frequency: Twice per calendar year.
Who should attend: Open to CSU faculty and staff
Course description:
This workshop will apply habits from the book “The 7 Habits of Highly Effective People” by S. Covey to identify the areas of your money management that are working, as well as those in need of attention.
Learn to examine and understand your personal use of credit. Learn about credit danger signs, safe levels of debt, debt payment strategies, and tips for working with creditors. Information on getting your credit report and avoiding identity theft will also be discussed.
Learn:
- The advantages & disadvantages of having credit;
- What to ask before taking on new debt;
- How to understand credit applications;
- The advantage of credit “power payments”;
- How to establish & maintain good credit & obtain credit reports;
- How to understand & avoid predatory lending; and
- How to opt-out of credit, e-mail, & telemarketing solicitations.
CSU classes are only open to faculty and staff, however family members or friends may attend the
sessions offered to the public. Additional classes may be viewed at Consumer Credit Counseling
Service of Northern Colorado’s website: www.cccsnc.org.
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Happy Holidays without Breaking the Bank: Creative ways to plan for holiday spending
Instructor: Consumer Credit Counseling Service of Northern Colorado
Contact hours: 2
Frequency: Once per calendar year.
Who should attend: CSU employees wanting to learn time-tested and creative ways to plan for holiday spending without exceeding your spending limit
Course description:
Participants will learn to:
- Look at your budget;
- Make sure priorities are covered;
- Check ways to cut other expenses;
- Prevent unplanned last-minute spending;
- Communicate with family members;
- Discuss family values and goals;
- Make it an honored family value to live within your means; and
- Start new family traditions.
This class will also include:
- The budgeting process;
- Tracking spending;
- Planning – Who, what, where, why, when and how;
- Ways to save on everything.
CSU classes are only open to faculty and staff, however family members or friends may attend the
sessions offered to the public. Additional classes may be viewed at Consumer Credit Counseling
Service of Northern Colorado’s website: www.cccsnc.org.
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Resolving Credit Concerns
Instructor: Consumer Credit Counseling Service of Northern Colorado
Contact hours: 2
Frequency: At least twice a year
Who should attend: Open to CSU faculty and staff
Course description:
Information will be presented about:
- How to open, use and close credit cards properly;
- How to access, understand and dispute credit report information;
- How to understand and protect your credit score.
CSU classes are only open to faculty and staff, however family members or friends may attend the sessions
offered to the public. Additional classes may be viewed at Consumer Credit Counseling Service of Northern
Colorado’s website: www.cccsnc.org.
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Savings 101
Instructor: Consumer Credit Counseling Service of Northern Colorado
Contact hours: 2
Frequency: At least twice per calendar year.
Who should attend: Open to all CSU Faculty and Staff
Course description:
This free class talks about determining when to start saving, how and where. This class is
for those who are just beginning their journey toward realizing their financial goals.
Basic terms will be defined and general options discussed.
CSU classes are only open to faculty and staff, however family members or friends may attend the
sessions offered to the public. Additional classes may be viewed at Consumer Credit Counseling
Service of Northern Colorado’s website: www.cccsnc.org.
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"Health in the Workplace" Series
The Health in the Workplace" seriesfocuses on how to improve productivity and well-being on the job. Participants may take any or all of the classes in the series, in any order.
If you made resolutions to get healthy, lose weight, or eat better, this class is for you! The CSU Nutrition Center will present behavior change tips for better meal planning, shopping, and eating habits, along with recipes and advice for spicing up your diet without sacrificing flavor and fun.
Nutrition 101 (Part 1)
Instructor: Melissa Wdowik, PhD, RD with Food Science and Human Nutrition graduate nutrition students
Contact Hours: 2
Frequency: 2 times per calendar year.
Who should attend: Open to all CSU faculty and staff.
Course description: This is the first class in the "Health in the Workplace" series. The series focuses on how to improve productivity and well-being on the job. Participants may take any or all of the classes in the series.
Participants will learn healthy eating tips for work including easy lunches, nutritious snacks, optimal fluid intake, and information on portion control, disease prevention, and the concepts of balance, variety and moderation.
This class will also include:
- Snacks
- Handouts
- Website resources
- Campus resources
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Keeping Your New Year's Health Resolutions
(Part 2)
Instructor: Melissa Wdowik, PhD, RD with Food Science and Human Nutrition graduate nutrition students
Contact Hours: 2
Frequency: 2 times per calendar year.
Who should attend: New or aspiring group leaders, or those wanting a refresher on the basics.
Course description: This class is the second in the "Health in the Workplace" series. The series focuses on how to improve productivity and well-being on the job. Participants may take any or all of the classes in the series.
If you made resolutions to get healthy, lose weight, or eat better, this class is for you! The CSU Nutrition Center will present behavior change tips for better meal planning, shopping, and eating habits, along with recipes and advice for spicing up your diet without sacrificing flavor and fun.
This class will also include:
- Snacks
- Handouts
- Resources
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Budgeting for Healthy Eating
(Part 3)
Instructor: Melissa Wdowik, PhD, RD with Food Science and Human Nutrition graduate nutrition students
Contact Hours: 2
Frequency: 2 times per calendar year.
Course description:
This class is the third in the "Health in the Workplace" series. The series focuses on how to improve productivity and well-being on the job. Participants may take any or all of the classes in the series.
You can afford high energy lunches and snacks to improve your work performance! Everyone says it’s too expensive to eat healthfully, but we can show you how to make smart, nutritious choices without breaking your budget. Attendees will participate in a mock grocery store tour, meal planning, and recipe modification. The topics of portion control, variety and moderation will be reiterated.
This class will also include:
- Snacks
- Handouts
- Resources
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Preventing Chronic Diseases
(Part 4)
Instructor: Melissa Wdowik, PhD, RD with Food Science and Human Nutrition graduate nutrition students
Contact Hours: 2
Frequency: 2 times per calendar year.
Who should attend:Open to CSU faculty and staff who have completed Modules 1-3 in the Communication Tool Kit series.
Course description: This class is the fourth in the "Health in the Workplace" series. The series focuses on how to improve productivity and well-being on the job Participants may take any or all of the classes in the series.
It’s been well proven that good nutrition and lifestyle choices can decrease your risk of heart disease, diabetes, osteoporosis, and cancer. This class will help you make small but significant changes in your diet to help you live a healthier, longer life. Participants will do food comparisons and label reading as well as goal setting for long term changes.
This class will also include:
- Snacks
- Handouts
- Resources
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Identity Theft: Strategies for Prevention and Response
Instructor: Detective Adam Smith, CSU Police Department
Contact hours: 2
Frequency: Four or more times per calendar year.
Who should attend: CSU employees interested in what they can do personally to prevent becoming a victim of
identity theft, and strategies to use if they are an ID theft victim.
Course description: It takes an average of 600 hours for an individual to clear their name if they are a victim of identity theft.
The cost to clear your name is usually several thousand dollars out-of-pocket, before an attorney is hired. ID theft is an exploding issue around the country, with arrest rates averaging only 5%. This class will give you tools to limit the possibility that ID theft will affect the financial security of yourself or your loved ones.
Learn:
- How criminals gain your identifying information & how they exploit it;
- Simple ways to safeguard your personal information;
- What to do if you become a victim of identity theft;
- How to stop unwanted junk mail & credit card solicitations;
- How to interact directly with the major credit reporting bureaus, & how that information is critical in maintaining safe & secure identifying information.
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Packaging Yourself
Instructor: Lorie A. Smith, Training and Organizational Development
Contact hours: 3.5
Frequency: Four or more times per calendar year.
Who should attend: Individuals who haven’t had much experience with resume writing or interviewing.
Course description: Have you taken the time to assess your strengths, interests and career values?
Do you know how to present yourself effectively on paper and in person to increase your chance of getting the job you want?
CSU is the largest employer in Larimer county, with many great opportunities for career growth.
This course will help you develop your career strategy, create a resume and cover letter, and learn how to put your best foot forward
in an interview.
If you have a resume, please bring it to class. Course includes one-on-one follow-up if desired.
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Leadership:
Coaching
for Success
Instructor: Lorie Smith
Contact Hours: 4
Frequency: Twice per calendar year.
Who should attend: Supervisors and/or managers with some experience; basic to advanced
level.
Course description:
An effective coach knows how to help others achieve consistent success whether through individual
or team effort. Learn strategies for keeping even your highest performers motivated, challenged and
engaged. Build and keep a winning team, using techniques for improving communication, problem solving
and accountability.
The best coaches sometimes find it difficult to let team members know when they are not
performing effectively. Learn positive strategies for correcting performance problems, and
for getting team members back on the road to success. Learn how to communicate clear expectations,
provide meaningful feedback, and foster positive communication with those who report to you.
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Introduction to Managing Teams
Instructor: Russell Sanders
Contact Hours: 4
Frequency: Twice per calendar year.
Who should attend: Supervisors and/or managers with some experience; basic to advanced
level.
Course description:
All teams need special care at different times during their existence. This module introduces a number of tools and techniques that leaders can use to get teams started or keep them on track.
Participants will:
- Know the behaviors of effective team members;
- Know how to create a climate where people can freely share their ideas;
- Understand environmental influences that create barriers to team performance and learn to resolve them;
- Know the developmental phases of teams and how to transition from phase to phase.
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Managing Change
Instructor: Lorie Smith
Contact Hours: 4
Frequency: Twice per calendar year.
Who should
attend: Supervisors, managers and team leaders who want to create positive
outcomes for change efforts within their unit(s).
Course
description: Learn about the predictable patterns of change in organizations
and how to effectively manage through the change process. Explore the personal
and work group experience of change. Participants will come away with ideas
for helping themselves and others anticipate and identify problems and devise
workable transition strategies.
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Situational Leadership
Cost: $130.00 for
series/materials (Payable
by IMO to "Training & Organizational Dev";
IMO should be created within 3 working days of registration.)
Instructor: Lorie Smith
Contact Hours: 8
Frequency: Twice per calendar year.
Who should attend: Supervisors and Managers with some experience.
Course
description: Participants describe this class as "common-sense, not complicated," and "easy to remember and put into practice right away." Based on the work of Dr. Paul Hersey, this 8-hour session provides attendees with skills to evaluate individual staff members and to use that evaluation to modify leadership style for maximum effectiveness. This is a down-to-earth leadership model, and quickly becomes integrated into your routine. The Situational Leadership model is a highly practical tool for productivity improvement and performance management. Note: Lunch is on your own.
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Personal Effectiveness:
Creativity and Problem Solving
Instructor: Lorie A. Smith
Contact hours: 3.5
Frequency: Three times per calendar year.
Who should attend: Open to all CSU faculty and staff.
Course description: Work is all about solving problems. If you would like to learn specific tools for
identifying problems and for working ‘outside the box’ to solve them, this highly interactive session is for you.
We’ll explore the best way(s) to define problems, generate creative ideas and select a promising solution.
You can use many of these tools by yourself, and others work great with the help of a team.
We will focus on work problems but you will probably find useful personal application for many of the ideas presented.
Come have some fun and explore your creative side!
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Emotional Intelligence
Instructor: Lorie A. Smith, CSU Office of Training and Organizational Development
Contact Hours: 4
Frequency: Twice per annual year
Who should attend: Open to all CSU faculty and staff.
Course description:
- Why do some very smart people sometimes struggle to be effective in the workplace?
- Why do some people just seem to know the right thing to say while others never fail to offend?
In 1995 Daniel Goleman published the book "Emotional Intelligence", sparking a renewed interest in a type of smarts not measured by traditional IQ tests. Studies conducted in a variety of organizations point to the powerful influence emotional intelligence (EQ) has on an individual’s ability to succeed in the workplace.
Explore the theories of EQ and emerging research into how to increase your own EQ. This is an introduction to the topic that can open the door to further possibilities for your own professional development. If you are in a leadership role it will also provide you with ideas to aid you in coaching others.
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Meeting Management
Instructor: Rusty Sanders or Michael Marks, (Goldsand Consulting)
Contact Hours: 4
Frequency: Twice per annual year
Who should attend: Open to all CSU faculty and staff.
Course description:
Participants will learn:
- How to use meetings as an effective management tool;
- How to make meetings productive and engaging for all who attend;
- How to use different kinds of meetings to achieve your objectives;
- How to gain maximum participation and contributions from participants; and
- New techniques for managing difficult people in meetings.
Topics include:
- Planning the meeting: Costs, decisions, planning goals, communicating with participants;
- Conducting the meeting: ground rules, agendas, checklists, timing, assigning people to roles; and
- Managing meetings: Meeting planner minutes and notes; Making your meetings work; Tool kit for participatory meetings; What comes up and what to do; Traps in planning and conducting meetings; Managing disruptive behavior.
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7
Habits of Highly Effective People: Parts 1-3
Cost: $195.00
for series/materials (Payable by IMO to "Training
& Organizational Dev";
IMO should be created within 3 working days of registration.)
Instructor: Lorie Smith
Contact Hours:
24 (Register for all 3 classes; 8 contact hours each).
Frequency: Twice per calendar year.
Who should attend:
Supervisors, leaders, or CSU employees wishing to increase their personal
effectiveness.
Course description:
Based on the best selling book by Stephen Covey, this highly interactive course
provides you with a chance to learn and practice a variety of effectiveness
skills, from communication and time management to personal goal setting. Participants
will receive a 360° turn-around assessment that provides a guide to personal
improvement. This is the same course offered through Franklin-Covey at a fraction
of the public session cost. Participants must attend all three classes.
Note: Lunch is on your own.
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Time Management
Instructor: Rusty Sanders or Michael Marks, (Goldsand Consulting)
Contact Hours: 4
Frequency: 3 times per calendar year.
Who should attend: Open to all CSU faculty and staff.
Course description: This workshop addresses the issue we all
share: Not enough time to get everything done that we want to do! On top of that, many of us have goals that never get finished,
and priorities that disappear to a void somewhere.
Learn the art of self-management through effectively managing your time and becoming goal directed in your personal and/or professional life.
Learn how to set effective goals and priorities through effective time management strategies, and experience the resulting joy of accomplishment!
Participants will learn to:
- Manage time and priorities;
- Set and achieve short and long term goals based on the purpose of their department;
- Move from crisis management and putting out fires to the discipline of organizing and prioritizing activities;
- Effectively delegate work to employees and hold them accountable for results.
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Supervisory Skills:
Behavioral Interviewing
Instructor: Lorie Smith
Contact Hours: 4
Frequency: Twice per calendar year.
Who should attend:
Any supervisor/manager responsible for employee selection.
Course description:
- Frustrated by past hiring mistakes?
- Curious about the best way to involve your team in selecting a new member?
- Confused about how to evaluate candidates’ answers to interview questions?
- Using the same interview questions you’ve used for ages?
Behavioral interviewing is a well-proven approach for improving hiring outcomes. It’s based on the understanding that past performance is the best predictor of future performance. Learn how to create interview questions that will help identify the critical success factors in any job and evaluate candidates responses against those factors.
Learn how to maximize the PDQ or job description and your own knowledge of the position to create questions that are legal and provide useful insight into your candidate’s experience.
Who should attend: Employees involved in employee selection.
Map to classroom
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Performance
Management
Instructor: Lorie Smith
Contact Hours: 4
Frequency: Twice per calendar year.
Who should attend: Supervisors with some experience; basic to advanced level.
Course description:
Managing the contributions of others is one of the key responsibilities
for supervisors and managers. For most people, performance management is a learned set of skills,
rather than an intrinsic set of abilities. Learn how to create effective performance plans,
provide meaningful feedback, and conduct formal evaluations of your employee's
efforts. This session will focus on tools and strategies that increase the
probability of employee success. You will also learn approaches to dealing
with common performance problems. This interactive session is appropriate
for all supervisors/managers and will focus on practical solutions to enhancing
performance.
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Stepping Up to Supervision
Instructor: Rusty Sanders or Michael Marks (Goldsand Consulting, Inc.)
Contact Hours: 8 hours in 2 4-hour sessions; Participants must attend both sessions.)
Frequency: Twice per calendar year.
Who should attend: New and/or Emerging Supervisors.
Course
description: Participants will explore numerous issues facing supervisors as they manage relationships with others to
accomplish the major management function, which is to “get work done through others.” Supervisors will enhance their effectiveness as they learn communication tools to deal with
sensitive issues and learn to get the best from their employees. This is a highly interactive, experiential workshop with emphasis on application of concepts.
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The Balancing Act: Supervising Student Hourly and Seasonal Employees
Instructor: Ann Randall
Contact Hours: 4
Frequency: Twice per calendar year.
Who should attend: Supervisors and/or managers with some experience; basic to advanced level. Aspiring supervisors welcome.
Course description:
Supervising student and seasonal employees requires supervisors to be able to effectively balance between coaching, teaching, and mentoring versus their professional needs for accomplishment and efficient use of time. This session will cover concepts, techniques, and tools designed to assist supervisors with effective management and development of their student and seasonal employees.
Topics include:
- Position descriptions, interviewing and hiring the best candidate;
- Preparing for the first day, setting expectations;
- Motivation, retention, and evaluation;
- Generational differences;
- Conflict resolution.
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University Specific Training
Building Proctor Development Training
This program has been mandated for all CSU building proctors by an audit of the University Emergency Management Plan.
Any CSU employees are welcome to attend any of the sessions, in the interest of campus preparedness. Future modules will offer a session on all aspects of workplace safety with training provided by Environmental Health Services (EHS) and a menu of classes ranging from workplace violence, to IT security and ID Protection, money handling, and handling distraught customers.
Building Proctor Development Trainings are announced to the Building Proctor listserv. To join the listserv, please contact: Sandy Sheahan, Sandra.Sheahan@ColoState.EDU, (970) 491-0107.
Online Tip Sheets:
Answers to questions about video & audio surveillance (pdf) - 2/21/08
Evacuate or Protect in Place (P.I.P) (pdf) - 1/31/07
Evacuate or Protect in Place (P.I.P) (video) - 1/31/07
Incident Command for CSU Depts & Units (pdf) - March, 2007
Incident Command for CSU Depts & Units (video) - March, 2007
Media Relations (pdf) - February, 2007
Media Relations (video) - 2/1/07
Notification and Warning! (pdf) - February, 2007
Notification and Warning! (video) - 1/9/07
Safety in the Office or Classroom During a Crisis (pdf) - 4/16/2008
Why Train for Emergencies? (pdf) - February, 2007
Why Train for Emergencies? (video) - 1/27/07
Web Resources for Building Proctors (pdf) - 3/19/08
Resources for previous participants:
Tier 1 PowerPoint handout (pdf) - 4/15/08
Tier 1 PowerPoint presentation (pdf) - 4/15/2008
Tier 2 PowerPoint handout (pdf) - 4/15/2008
Tier 2 PowerPoint presentation (pdf) - 4/15/2008
Tier 1
Instructor: Bob Chaffee
Contact Hours: 3
Frequency: Under review.
Who should attend:
All building proctors who have not previously attended the training, as well as experienced proctors who would like a refresher.
Course description: You’ve got the keys and the manual... now what? Learn the basic responsibilities and authority of building proctors.
This introductory course will provide you with a review of the duties and common issues faced by every building proctor.
Topics include:
- Building safety;
- Typical maintenance issues;
- Information sharing, and
- Emergency preparedness.
Case studies and lots of interaction will make this information immediately useful.
Bring your Building Proctor Manual (pdf) to class for reference
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Tier 2
Instructor: Bob Chaffee
Contact Hours: 4
Frequency: Under review.
Prerequisite: Completion of Tier 1 training.
Who should attend:
All building proctors and assistant building proctors who have completed Tier 1 training. CSU Employees who are not proctors are welcome to attend; attendance at Tier 1 is not required of non-proctors.
Course description: This is the second of three modules designed to train proctors and assistant proctors in emergency preparation and response
concepts. This preparation simple medical emergencies to more major emergencies such as fire or utility outages,
culminating in developing and/or updating a plan for your work site or area. All proctors and assistant proctors
should attend this module and may attend additional modules as their job duties indicate.
Bring your Building Proctor Manual (pdf) to class for reference.
Please print and review the
Tier 2 workbook (3/19/08 - pdf) prior to coming to class, where it will be used as a reference and completed.
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Tier 3
Instructor: Bob Chaffee
Contact Hours: 4
Frequency: Under review.
Prerequisites: Tier 1 and 2 are recommened before completing Tier 3
Who should attend: All building proctors who have not previously attended the training, as well as experienced proctors who would like a refresher. Open to all Admin. Professional, State Classified and Faculty CSU staff.
Course description: This new advanced session will cover varied topics ranging from workplace ergonomics, fire safety and evacuation, to the right to know regulations related to hazardous materials -- all issues that a proctor may face during a work day. Tier 3 is optional training for proctors and assistant proctors. (Tier 1 and 2 are required training for all proctors & assistants proctors.)
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University New Employee Orientation (UNEO)
Instructor: Lorie Smith
Contact Hours: 5
Frequency: 12-14 times per calendar year.
Who should attend:
Any employee who has recently become benefits-eligible must attend if they work in the Fort Collins area. University employees who began
working before orientation was available may attend at any time. Pre-registration is required to
assist in planning facilities and meals, and in the event changes are made.
For questions about health, dental and life insurance please contact the
Benefits Office directly: (970) 491-6737.
Participants will:
- Gain an overview and welcome to CSU that cannot be provided any other way;
- Become aware of services and discounts available to CSU employees;
- Learn about CSU's history and direction;
- Be informed about policies and information employees need to know;
- Gain a sense of the many types of employees and varieties of education and research being done on campus;
- Learn how to use resources at CSU -- library, computer and other free training, purchasing, and more;
- Have an opportunity to meet people that become friends through their careers;
- Gain tools and knowledge to be successful at CSU.
Overview:
The Office of Training & Organizational Development coordinates and provides the UNEO training for new employees, and those who have recently become benefits-eligible after a period of employment by CSU. CSU began providing this training of benefits-eligible empoyees in 1998.
UNEO is a benefit to the employee, and is deemed a requirement of employment by decision makers at CSU. The requirement was approved by the President’s Cabinet when the program was initiated. Folks who have attended after many years of employment give us feedback that they learned useful information that they wish they'd had years before.
How it Works:
- Employees receive a welcome letter & invitation to UNEO within a month of becoming eligible for benefits.
- Orientation training is available at least once a month, from 8 am - 1 pm on a weekday morning.
- Complimentary lunch is provided in the Long's Peak Dining Room from Noon - 1pm.
- Departments can register employees, or employees can register before or after receiving the invitation.
- The goal is to complete orientation within 90 days of hire.
To register:
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