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Training & Organizational
Development - Master Workshop List
These workshops are offered during the calendar year, by the Office of Training and Organizational Development. The Office Training and Organizational
Development is part of the Division of Administrative Services at Colorado State University. Most classes are free of charge, and are open to all CSU academic faculty, administrative professional and
CSU staff. Pre-registration is required.
Announcements: The Summer, 2009 session is open for registration. New classes include "Assertiveness," "Building Resiliency," "Managing Personal Stress," and "Surviving a Layoff: Job Loss and Income Reduction." Returning favorites include "Managing Stress in the Workplace," and "Recognition and Motivation." Fliers are available for the University New Employee Orientation, Building Proctor Development Training, CSU Business Applications Trainings, and The MoneySense Financial Series. A list of class titles offered throughout the year is now available for download; please feel free to distribute or post in your work area.
View workshops in leadership, communication, and supervision by presenter:
| Lanai Greenhalgh | Lorie A. Smith | Dr. Russell Sanders, Psy.D. | Sally Robinson |
Announcements are published to our listserv and in Today@Colorado.State (See the "Working@CSU" section).
The complete training schedule is also available on our Events Calendar.
Thank you for your interest, and we look forward to seeing you soon!
If you would like to join our email listserv and receive an
e-mail when registration opens, please contact Ellen Audley at:
Ellen.Audley@ColoState.EDU or
call (970) 491-1376.
To arrange for
any of these courses to be presented for your department or work group,
please contact Lorie Smith,
at Lorie.Smith@ColoState.EDU
or call (970) 491-7259.
Classes:
Business Applications Training
Communication, Conflict Resolution
Assertiveness
Communication Tool Kit:
Customer Service
Dealing with Toxic People
Essential Conversations: Tools for Talking When Topics are Tough
Facilitation Skills
Listening and Constructive Feedback
Managing Conflict in the Workplace
The Respectful Workplace
Winning at Writing:
Just for You
MoneySense Financial Health Series:
Identity Theft: Strategies for Prevention and Response
Packaging Yourself
Leadership
Coaching for Success
Introduction to Managing Teams
Managing Change
Situational Leadership
Personal Effectiveness
Building Resiliency
Creativity and Problem Solving
Emotional Intelligence
Managing Personal Stress
Meeting Management
7 Habits of Highly Effective People, Parts 1-3
Time Management
Supervisory Skills
The Balancing Act: Supervising Student Hourly, and Seasonal Employees
Behavioral Interviewing
Managing Employee Stress
Performance Management
Recognition and Motivation
Stepping Up to Supervision
University -Specific Training
Building Proctor and Campus Safety Training
Building Proctor Development Training
Building Proctor Development Training, Tiers 1 through 4
University New Employee Orientation (UNEO)
Communication and
Conflict Resolution:
Assertiveness
Instructor: Lanai Greenhalgh
Contact Hours: 2
Frequency: Twice per annual year
Who should attend: Open to all CSU faculty and staff.
Course description:
What does assertiveness look like? How can you tell if you are too passive or if your aggressive communication style puts people off? Learn about assertiveness and how to get your needs met through adopting a “win-win” strategy. People who have mastered the skill of assertiveness are able to greatly reduce the level of interpersonal conflict in their lives, thereby reducing a major source of stress.
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Communication Tool Kit Series
This series is designed to improve basic communication skills in new or aspiring
supervisors, or to provide a refresher on these skills for experienced supervisors.
Classes are open to CSU staff and faculty, and run from 8 a.m. to Noon. Participants
can attend any or all classes, but must complete Modules 1-3 to attend Module
4. Participants receive a certificate when the series is completed.
Interpersonal
Skills (Module 1)
Instructor: Sally Robinson (WorkSmart USA)
Contact Hours: 4
Frequency: Twice per calendar year.
Who should attend: Open to all CSU faculty and staff.
Course description:
This is the first module in a series designed to improve basic communication
skills, or to provide a refresher on these skills for
group leaders or members. Module 1 focuses on effective use of active listening,
handling criticism and irrational communication, diffusing anger, and giving
both positive and constructive feedback.
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Group
Skills (Module 2)
Instructor: Sally Robinson (WorkSmart USA)
Contact Hours: 4
Frequency: Twice per calendar year.
Who should attend: New or aspiring group leaders, or those wanting a refresher on the basics.
Course description:
This is the second module in a series designed to improve basic communication
skills, or to provide a refresher on these skills for
experienced group leaders. Module 2 focuses on creating effective presentations
in both formal and informal situations; dynamic speaking techniques; planning
and running effective meetings; and understanding and capitalizing on differences
in personality styles within your work group.
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Writing Skills
(Module 3)
Instructor: Sally Robinson (WorkSmart USA)
Contact Hours: 4
Frequency: Twice per calendar year.
Who should attend: New or aspiring writers, or those wanting a refresher on the basics.
Course description:
This is the third module in a series designed to improve basic communication
skills, or to provide a refresher on these skills for
experienced writers. Module 3 focuses on strategies for writing effective
workplace documents; writing as a problem solving process; idea generation
techniques; planning, drafting, and revising.
This course will also help you create clear E-mail, voicemails, informal memos, meeting notes and proposals.
In addition, you will learn how to respond to letters of complaint. You
will also learn how to write clear performance plans and corrective action
documents. Practical tips for grammar, punctuation, and editing are applied.
See also: Winning at Writing
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Skill Building
(Module 4)
Instructor: Sally Robinson (WorkSmart USA)
Contact Hours: 4
Frequency: Twice per calendar year.
Who should attend: Open to CSU faculty and staff who have completed Modules 1-3 in the Communication Tool Kit series.
Course description:
This is the fourth and final module in a series designed to improve
basic communication skills in new supervisors, or to provide a refresher
on these skills for experienced supervisors. Attendance is restricted
to those who have completed Modules 1-3. A certificate of completion
will be awarded. Module 4 provides a review of the main skills addressed
in the other 3 modules, and gives participants an opportunity to exchange
ideas and lessons learned from their own experiences here at CSU. Real situation
problem solving and additional resources will enhance the previous learning
experience.
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Customer Service
Instructor: Dr. Russell Sanders, Psy.D. (Goldsand Consulting, Inc.)
Contact hours: 4
Frequency: Twice per calendar year.
Who should attend: Open to all CSU faculty and staff.
Course description:
This 4-hour module addresses a surprising idea: Customer Service isn’t just for the retail business! Customer Service skills
are for everyone -- to use with internal and external customers alike!
Regardless of where we work and what we do, we all have customers --
and customer service is hugely important in today’s competitive marketplace. In organizations where a diversity of customers
and consumers are present, the best way of distinguishing our organization is through building a culture of customer service --
probably the single most important quality initiative we can undertake. Learn ways to interact with a variety of customers, including those from different cultures, to effect positive changes in your work and in your organization, and at the same time, delight your customers!
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Dealing with Toxic People
Instructor: Dr. Russell Sanders, Psy.D. (Goldsand Consulting, Inc.)
Contact hours: 4
Frequency: Twice per calendar year.
Who should attend: Open to all CSU faculty and staff.
Course description: This class addresses the difficult relationships and people we often encounter in the workplace and
provides understanding, tools, and strategies.
- Explore behaviors and interactions that cause difficulty in relating to others.
Recognizing the nature of “toxic” relating creates choices that enable us to deal with difficult situations and people more successfully.
- In an atmosphere of acceptance and exploration, enhance their own “emotional IQ” and learn to exercise options
and choices that may increase confidence and an enhanced ability to deal with difficult people in difficult situations.
Participants learn:
- Who are toxic people and the different types present in people in the workplace;
- About their own personal “hot buttons” and how to neutralize them;
- To develop better self management through increased emotional intelligence;
- To develop choices and options: Exercising your inherent capacities
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Essential
Conversations: Tools for Talking When Topics are Tough
Instructor: Lorie Smith
Contact Hours: 4
Frequency: Twice per calendar year.
Who should
attend: Open to all CSU faculty and staff.
Course
description: Effective leaders are often those who can get things done
and at the same time build strong relationships. These leaders know how to
encourage the free flow of information even in the toughest situations. Learn
how to communicate effectively in crucial conversations -- the ones that matter
most -- the ones that affect results and relationships. Learn how to spot
problems early, how to notice the process of the conversation, how to avoid
the common problems that occur when opinions vary and the stakes and emotions
are high. This course will give you tools for discussing a wide range of difficult
issues with employees who work for you, your own supervisor, colleagues and
teammates.
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Facilitation Skills
Instructor: Lorie A. Smith
Contact Hours: 4
Frequency: 3 times per calendar year.
Who should
attend: Open to all CSU faculty and staff.
Course description: Whether you are in a formal leadership role or have been asked to lead a committee or coordinate a project team, good facilitation skills will help you be more successful. In this introductory workshop you will learn how to design and facilitate meetings to achieve maximum involvement as well as results. In this workshop you will assess your current facilitation skills and learn how to:
- Apply adult learning theory to facilitation;
- Use a variety of tools to warm up and energize a group, clarify problems, and track commitments;
- Handle problem group members;
- Use the skills of observing, listening and questioning to keep a group on task
- Evaluate a group’s progress;
The material in this workshop complements our "Meeting Management" and "Creativity and Problem Solving", but doesn't’t duplicate content.
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Listening and
Constructive Feedback
Instructor: Dr. Russell Sanders, Psy.D. (Goldsand Consulting, Inc.)
Contact Hours: 4
Frequency: 3 times per calendar year.
Who should
attend: Open to all CSU faculty and staff.
Course
description:
Using and modeling constructive listening and feedback skills is an essential
ingredient to successful relationships. This module teaches how to actively receive and clarify
what employees and coworkers are trying to communicate and share.
Participants learn:
- The multiple functions of listening and feedback and why both are important;
- The definitions of listening and feedback; their purpose, and the difference between constructive and destructive information sharing;
- The steps in hearing, and clarifying information;
- How to draw out what the person is really trying to say;
- How to say what you really mean so people can hear you;
- How to participate in a focused conversation;
- Practice receiving, clarifying and improving how you listen and give feedback.
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Managing Conflict
in the Workplace
Instructor: Lorie A. Smith
Contact Hours: 4
Frequency: Twice per calendar year
Who should
attend: Supervisors with some experience; basic to advanced level.
Course
description: Conflict in the workplace interferes with productivity and
creates stress. Join us to learn how to manage conflict more effectively.
Lorie will share strategies for identifying the source of conflict, tactics
for one-on-one conflict resolution, and approaches for facilitating conflict
resolution between others in your work group.
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The Respectful Workplace
Instructor: Training and Development and Office of Equal Opportunity
staff
Contact Hours: 4
Frequency: Twice per calendar year.
Who should
attend: Any CSU employee/supervisor.
Course
description: Most of us don't get to choose our co-workers. We find ourselves surrounded by people whose personal history, personality, and work style are very different from our own. Co-workers may have varied lifestyles, be from different generations, and have different expectations of etiquette. Sometimes those differences make for some pretty uncomfortable misunderstandings. How do we find a way to work together and be respectful of each other when we're all so different?
In “The Respectful Workplace” you will learn not only the legal requirements for non-discrimination but also some very practical ideas for demonstrating and requesting respectful interactions. You will learn the legal requirements for non-discrimination as well as the expectations the university has for respectful workplace behavior. This course addresses diversity issues and explores ways of ensuring that CSU is an inclusive and effective working environment.
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Winning At Writing
Instructor: Sally Robinson(WorkSmart, USA.)
Contact hours: 4 for each class (8 total)
Frequency: Three times per calendar year.
Who should attend: Open to all CSU faculty and staff.
Course description: This course is designed to significantly improve the business writing abilities
of Colorado State employees who lack confidence with basic business writing mechanics, organization, style,
and formatting; and will provide a comprehensive refresher on these skills for Colorado State personnel who
are experienced writers.
Both workshops are highly interactive and include individual work as well as small
and large group exercises. Workbooks provide ample opportunity for practice, contain an answer key,
and can be kept as a reference manual for future use.
“Winning at Writing, Part 1 or 2” can substitute for Module 3: “Writing Skills” in the Communication Tool Kit Series offered to Colorado State employees, or can be taken independently from the series. The morning and afternoon workshops are not accumulative and can be attended separately in half-day blocks or in sequence in a
full-day block. See also: Communication Tool Kit: Writing Skills (Module 3)
The Mechanics of Business Writing (Part 1)
- Basic grammar rules will be explained and practiced including recognizing and using parts of speech correctly, choosing who/whom stress-free every time, checking for complete sentences, using correct
subject-verb agreement and active voice, and formatting lists in parallel structure;
- Punctuation tips and exercises will cover the correct use of capital letters, colons, semicolons, commas, dashes, parentheses, apostrophes, and quotation marks;
- Word choice exercises help participants distinguish between confusing pairs or sets of words;
- Proofreading tips and exercises will help Colorado State employees ensure document accuracy before distribution;
-
Spelling tips will help participants catch errors that computerized spell check programs miss.
- A revising and editing checklist is included.
Style and Organization: Writing Effective and Easy-to-Read Workplace Documents (Part 2)
- Training content will include writing as a problem solving process; idea generation techniques; outlining and
organizing; planning, drafting, and revising; writing style
and flow; common style mistakes to avoid; and reader-friendly writing and formatting tips.
- The course will also help participants create clear and focused emails, memos, reports, job descriptions,
business letters, response letters to customer complaints, meeting records, and informal and formal process change
or funding proposals.
- Easy-to-use templates are included for future use.
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Just for You:
MoneySense Financial Health Series
These classes will provide participants with information and tools to set financial goals and achieve them.
Concerning Credit: Cards, Report, and Scores
Instructor: Consumer Credit Counseling Service of Northern Colorado
Contact hours: 2
Frequency: At least twice a year
Who should attend: Open to CSU faculty and staff
Course description:
Information will be presented about:
- How to open, use and close credit cards properly;
- How to access, understand and dispute credit report information;
- How to understand and protect your credit score.
CSU classes are only open to faculty and staff, however family members or friends may attend the sessions
offered to the public. Additional classes may be viewed at Consumer Credit Counseling Service of Northern
Colorado’s web site: www.cccsnc.org.
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Dollar Stretching Strategies
Instructor: Consumer Credit Counseling Service of Northern Colorado
Contact hours: 2
Frequency: Twice per calendar year.
Who should attend: Open to CSU faculty and staff
Course description:
Families are struggling financially in today’s economy. This workshop focuses on investigating strategies to help make our dollars stretch to meet our needs. We will examine our expenses in detail. See if there are ways to save even when you have to spend. Finally, use this information to set new financial goals.
CSU classes are only open to faculty and staff, however family members or friends may attend the
sessions offered to the public. Additional classes may be viewed at Consumer Credit Counseling
Service of Northern Colorado’s web site: www.cccsnc.org.
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Financial Fitness, Part 1: Dollars and Sense
Instructor: Consumer Credit Counseling Service of Northern Colorado
Contact hours: 2
Frequency: Twice per calendar year.
Who should attend: Open to CSU faculty and staff
Course description:
The secret to getting ahead is getting started. Daily spending decisions can cost you thousands. Learn how to put together a plan for your money and maximize your choices when it comes to personal finance. Explore with us money personalities, reasonable expenditure levels, budgeting approaches and personal goal setting. We will give you financial strategies to help you get on course and realize your dreams.
Learn to:
- Identify the “spending triggers” that cause you to spend money;
- Track expenses, prepare a money plan, and check for results;
- Distinguish between needs and wants;
- Apply strategies to avoid impulse buying and make saving easier;
- Set short term and long term goals;
- Be prepared with an emergency fund, savings, and insurance;
- Identify the things in life you enjoy that don’t cost money.
CSU classes are only open to faculty and staff, however family members or friends may attend the
sessions offered to the public. Additional classes may be viewed at Consumer Credit Counseling
Service of Northern Colorado’s web site: www.cccsnc.org.
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Financial Fitness, Part 2: Credit Sense
Instructor: Consumer Credit Counseling Service of Northern Colorado
Contact hours: 2
Frequency: Twice per calendar year.
Who should attend: Open to CSU faculty and staff
Course description: This workshop will apply habits from the book “The 7 Habits of Highly Effective People” by S. Covey to identify the areas of your money management that are working, as well as those in need of attention.
Learn to examine and understand your personal use of credit. Learn about credit danger signs, safe levels of debt, debt payment strategies, and tips for working with creditors. Information on getting your credit report and avoiding identity theft will also be discussed.
Learn:
- The advantages & disadvantages of having credit;
- What to ask before taking on new debt;
- How to understand credit applications;
- The advantage of credit “power payments”;
- How to establish & maintain good credit & obtain credit reports;
- How to understand & avoid predatory lending; and
- How to opt-out of credit, e-mail, & telemarketing solicitations.
CSU classes are only open to faculty and staff, however family members or friends may attend the
sessions offered to the public. Additional classes may be viewed at Consumer Credit Counseling
Service of Northern Colorado’s web site: www.cccsnc.org.
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Happy Holidays without Breaking the Bank: Creative ways to plan for holiday spending
Instructor: Consumer Credit Counseling Service of Northern Colorado
Contact hours: 2
Frequency: Once per calendar year.
Who should attend: CSU employees wanting to learn time-tested and creative ways to plan for holiday spending without exceeding your spending limit
Course description:
Participants will learn to:
- Look at your budget;
- Make sure priorities are covered;
- Check ways to cut other expenses;
- Prevent unplanned last-minute spending;
- Communicate with family members;
- Discuss family values and goals;
- Make it an honored family value to live within your means; and
- Start new family traditions.
This class will also include:
- The budgeting process;
- Tracking spending;
- Planning – Who, what, where, why, when and how;
- Ways to save on everything.
CSU classes are only open to faculty and staff, however family members or friends may attend the
sessions offered to the public. Additional classes may be viewed at Consumer Credit Counseling
Service of Northern Colorado’s web site: www.cccsnc.org.
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Living Green within Your Means
Instructor: Consumer Credit Counseling Service of Northern Colorado
Contact hours: 2
Frequency: Twice per calendar year.
Who should attend: Open to CSU faculty and staff
Course description:
Gain insight and tips for living within your means. Reducing living costs can a dovetail nicely with "living green" in ways that have positive results for our environment. Learn to reduce, reuse and recycle along with other strategies.
This class is part of the MoneySense Financial Health Center, an educational program of Consumer Credit Counseling Service of Northern Colorado (CCCSNC).
CSU classes are only open to faculty and staff, however family members or friends may attend the sessions offered to the public and gain additional perspective. Additional classes may be viewed at CCCSNC’s web site: www.cccsnc.org
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Savings 101
Instructor: Consumer Credit Counseling Service of Northern Colorado
Contact hours: 2
Frequency: At least twice per calendar year.
Who should attend: Open to all CSU Faculty and Staff
Course description:
This free class talks about determining when to start saving, how and where. This class is
for those who are just beginning their journey toward realizing their financial goals.
Basic terms will be defined and general options discussed.
CSU classes are only open to faculty and staff, however family members or friends may attend the
sessions offered to the public. Additional classes may be viewed at Consumer Credit Counseling
Service of Northern Colorado’s web site: www.cccsnc.org.
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Surviving a Layoff: Job Loss and Income Reduction
Instructor: Consumer Credit Counseling Service of Northern Colorado
Contact hours: 2
Frequency: At least twice per calendar year.
Who should attend: Open to all CSU Faculty and Staff
Course description:
If you have been laid off or have experienced an income reduction, this class is for you. You will learn how to maximize
the amount of money you have coming in, minimize the amount of money you have going out and learn about resources to utilize
along the way.
CSU classes are only open to faculty and staff, however family members or friends may attend the
sessions offered to the public. Additional classes may be viewed at Consumer Credit Counseling
Service of Northern Colorado’s web site: www.cccsnc.org.
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Identity Theft: Strategies for Prevention and Response
Instructor: Detective Adam Smith, CSU Police Department
Contact hours: 2
Frequency: Four or more times per calendar year.
Who should attend: CSU employees interested in what they can do personally to prevent becoming a victim of
identity theft, and strategies to use if they are an ID theft victim.
Course description: It takes an average of 600 hours for an individual to clear their name if they are a victim of identity theft.
The cost to clear your name is usually several thousand dollars out-of-pocket, before an attorney is hired. ID theft is an exploding issue around the country, with arrest rates averaging only 5%. This class will give you tools to limit the possibility that ID theft will affect the financial security of yourself or your loved ones.
Learn:
- How criminals gain your identifying information & how they exploit it;
- Simple ways to safeguard your personal information;
- What to do if you become a victim of identity theft;
- How to stop unwanted junk mail & credit card solicitations;
- How to interact directly with the major credit reporting bureaus, & how that information is critical in maintaining safe & secure identifying information.
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Packaging Yourself
Instructor: Lorie A. Smith, Training and Organizational Development
Contact hours: 3.5
Frequency: Three times per calendar year.
Who should attend: Individuals who haven’t had much experience with resume writing or interviewing.
Course description: Have you taken the time to assess your strengths, interests and career values?
Do you know how to present yourself effectively on paper and in person to increase your chance of getting the job you want?
CSU is the largest employer in Larimer county, with many great opportunities for career growth.
This course will help you develop your career strategy, create a resume and cover letter, and learn how to put your best foot forward
in an interview.
If you have a resume, please bring it to class. Course includes one-on-one follow-up if desired.
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Leadership:
Coaching
for Success
Instructor: Lorie Smith
Contact Hours: 4
Frequency: Twice per calendar year.
Who should attend: Supervisors and/or managers with some experience; basic to advanced
level.
Course description:
An effective coach knows how to help others achieve consistent success whether through individual
or team effort. Learn strategies for keeping even your highest performers motivated, challenged and
engaged. Build and keep a winning team, using techniques for improving communication, problem solving
and accountability.
The best coaches sometimes find it difficult to let team members know when they are not
performing effectively. Learn positive strategies for correcting performance problems, and
for getting team members back on the road to success. Learn how to communicate clear expectations,
provide meaningful feedback, and foster positive communication with those who report to you.
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Introduction to Managing Teams
Instructor: Dr. Russell Sanders, Psy.D. (Goldsand Consulting, Inc.)
Contact Hours: 4
Frequency: Twice per calendar year.
Who should attend: Supervisors and/or managers with some experience; basic to advanced
level.
Course description:
All teams need special care at different times during their existence. This module introduces a number of tools and techniques that leaders can use to get teams started or keep them on track.
Participants will:
- Know the behaviors of effective team members;
- Know how to create a climate where people can freely share their ideas;
- Understand environmental influences that create barriers to team performance and learn to resolve them;
- Know the developmental phases of teams and how to transition from phase to phase.
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Managing Change
Instructor: Lorie Smith
Contact Hours: 4
Frequency: Twice per calendar year.
Who should
attend: Supervisors, managers and team leaders who want to create positive
outcomes for change efforts within their unit(s).
Course
description: Learn about the predictable patterns of change in organizations
and how to effectively manage through the change process. Explore the personal
and work group experience of change. Participants will come away with ideas
for helping themselves and others anticipate and identify problems and devise
workable transition strategies.
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Situational Leadership
Cost: $140.00 for
series/materials (Payable
by IMO to "Training & Organizational Dev";
IMO should be created within 3 working days of registration.)
Instructor: Lorie Smith
Contact Hours: 8
Frequency: Twice per calendar year.
Who should attend: Supervisors and Managers with some experience.
Course
description: Participants describe this class as "common-sense, not complicated," and "easy to remember and put into practice right away." Based on the work of Dr. Paul Hersey, this 8-hour session provides attendees with skills to evaluate individual staff members and to use that evaluation to modify leadership style for maximum effectiveness. This is a down-to-earth leadership model, and quickly becomes integrated into your routine. The Situational Leadership model is a highly practical tool for productivity improvement and performance management. Note: Lunch is on your own.
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Personal Effectiveness:
Building Resiliency
Instructor: Lanai Greenhalgh
Contact Hours: 2
Frequency: Twice per annual year
Who should attend: Open to all CSU faculty and staff.
Course description:
Resiliency is the ability to thrive, adapt, mature and increase competence despite risk and adversity. This training is designed to help participants discover personal and professional attributes that promote healthy adjustment to change, encourage effective coping, reduce stress and help balance the day-to-day pressures of work and life.
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Creativity and Problem Solving
Instructor: Lorie A. Smith
Contact hours: 3.5
Frequency: Three times per calendar year.
Who should attend: Open to all CSU faculty and staff.
Course description: Work is all about solving problems. If you would like to learn specific tools for
identifying problems and for working ‘outside the box’ to solve them, this highly interactive session is for you.
We’ll explore the best way(s) to define problems, generate creative ideas and select a promising solution.
You can use many of these tools by yourself, and others work great with the help of a team.
We will focus on work problems but you will probably find useful personal application for many of the ideas presented.
Come have some fun and explore your creative side!
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Emotional Intelligence
Instructor: Lorie A. Smith, CSU Office of Training and Organizational Development
Contact Hours: 4
Frequency: Three times per year.
Who should attend: Open to all CSU faculty and staff.
Course description:
- Why do some very smart people sometimes struggle to be effective in the workplace?
- Why do some people just seem to know the right thing to say while others never fail to offend?
In 1995 Daniel Goleman published the book "Emotional Intelligence", sparking a renewed interest in a type of smarts not measured by traditional IQ tests. Studies conducted in a variety of organizations point to the powerful influence emotional intelligence (EQ) has on an individual’s ability to succeed in the workplace.
Explore the theories of EQ and emerging research into how to increase your own EQ. This is an introduction to the topic that can open the door to further possibilities for your own professional development. Gain insight into managing the more difficult emotions and personal interactions. If you are in a leadership role it will also provide you with ideas to aid you in coaching others.
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Managing Personal Stress
Instructor:Lanai Greenhalgh
Contact hours: 2
Frequency: At least twice per calendar year.
Who should attend: Open to all CSU Faculty and Staff
Course description:
Reduce and manage your personal stress with these approaches:
- Demystifying stress (making stressors less stressful)
- Stress reduction strategies
- Building personal resiliency
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Meeting Management
Instructor: Dr. Russell Sanders, Psy.D. (Goldsand Consulting, Inc.)
Contact Hours: 4
Frequency: Twice per annual year
Who should attend: Open to all CSU faculty and staff.
Course description:
Participants will learn:
- How to use meetings as an effective management tool
- How to make meetings productive and engaging for all who attend
- How to use different kinds of meetings to achieve your objectives
- How to gain maximum participation and contributions from participants, and
- New techniques for managing difficult people in meetings
Topics include:
- Planning the meeting: Costs, decisions, planning goals, communicating with participants;
- Conducting the meeting: ground rules, agendas, checklists, timing, assigning people to roles; and
- Managing meetings: Meeting planner minutes and notes; Making your meetings work; Tool kit for participatory meetings; What comes up and what to do; Traps in planning and conducting meetings; Managing disruptive behavior.
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7
Habits of Highly Effective People: Parts 1-3
Cost: $195.00
for series/materials (Payable by IMO to "Training
& Organizational Dev";
IMO should be created within 3 working days of registration.)
Instructor: Lorie Smith
Contact Hours:
24 (Register for all 3 classes; 8 contact hours each).
Frequency: Twice per calendar year.
Who should attend: Supervisors, leaders, or CSU employees wishing to increase their personal
effectiveness.
Course description:
Based on the best selling book by Stephen Covey, this highly interactive course
provides you with a chance to learn and practice a variety of effectiveness
skills, from communication and time management to personal goal setting. Participants
will receive a 360° turn-around assessment that provides a guide to personal
improvement. This is the same course offered through Franklin-Covey at a fraction
of the public session cost. Participants must attend all three classes.
Note: Lunch is on your own.
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Time Management
Instructor: Dr. Russell Sanders, Psy.D. (Goldsand Consulting, Inc.)
Contact Hours: 4
Frequency: Twice per calendar year.
Who should attend: Open to all CSU faculty and staff.
Course description: This workshop addresses the issue we all
share: Not enough time to get everything done that we want to do! On top of that, many of us have goals that never get finished,
and priorities that disappear to a void somewhere.
Learn the art of self-management through effectively managing your time and becoming goal directed in your personal and/or professional life.
Learn how to set effective goals and priorities through effective time management strategies, and experience the resulting joy of accomplishment!
Participants will learn to:
- Manage time and priorities;
- Set and achieve short and long term goals based on the purpose of their department;
- Move from crisis management and putting out fires to the discipline of organizing and prioritizing activities;
- Effectively delegate work to employees and hold them accountable for results.
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Supervisory Skills:
Behavioral Interviewing
Instructor: Lorie Smith
Contact Hours: 4
Frequency: Twice per calendar year.
Who should attend:
Any supervisor/manager responsible for employee selection.
Course description:
- Frustrated by past hiring mistakes?
- Curious about the best way to involve your team in selecting a new member?
- Confused about how to evaluate candidates’ answers to interview questions?
- Using the same interview questions you’ve used for ages?
Behavioral interviewing is a well-proven approach for improving hiring outcomes. It’s based on the understanding that past performance is the best predictor of future performance. Learn how to create interview questions that will help identify the critical success factors in any job and evaluate candidates responses against those factors. Learn how to maximize the PDQ or job description and your own knowledge of the position to create questions that are legal and provide useful insight into your candidate’s experience.
Who should attend: Employees involved in employee selection.
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Managing Employee Stress
Instructor: Dr. Russell Sanders, Psy.D. (Goldsand Consulting, Inc.)
Contact Hours: 4
Frequency: Three times per calendar year.
Who should attend: CSU leaders and supervisors.
This workshop is designed for leaders to who want to proactively minimize stress in the workplace. Learn the top ten cause of stress in the workplace, and steps organizations and leaders can take to reduce stress.
Participants will:
- Learn to identify stress and how it is manifested in the workplace
- Understand the relationship between stress, confidence and performance
- Ways to help employees cope on a personal level
-
Tools for stimulating self confidence
- Helping employees have good vacations
- Strategies for rethinking how work is done
- Ways to maximize employee performance
- Partnering for accountability
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Performance
Management
Instructor: Lorie Smith
Contact Hours: 4
Frequency: Twice per calendar year.
Who should attend: Supervisors with some experience; basic to advanced level.
Course description:
Managing the contributions of others is one of the key responsibilities
for supervisors and managers. For most people, performance management is a learned set of skills,
rather than an intrinsic set of abilities. Learn how to create effective performance plans,
provide meaningful feedback, and conduct formal evaluations of your employee's
efforts. This session will focus on tools and strategies that increase the
probability of employee success. You will also learn approaches to dealing
with common performance problems. This interactive session is appropriate
for all supervisors/managers and will focus on practical solutions to enhancing
performance.
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Recognition and Motivation
Instructor: Dr. Russell Sanders, Psy.D. (Goldsand Consulting, Inc.)
Contact Hours: 4-hour session.
Frequency: Twice per calendar year.
Who should attend: Supervisors and/or managers with some experience; basic to advanced level. Open to CSU faculty and staff.
Course
description:
Motivating and recognizing employees is one of the top challenges facing supervisors and managers in the university workplace today. In this four hour module participants will:
- explore the relationship between motivation and recognition;
- powerful ways to motivate employees;
- effective ways to recognize employee performance; and
- how to use motivation and recognition to unlock the potential of their employees.
Participants will walk away with tools to reinforce CSU’s values and to promote excellence throughout the University.
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Stepping Up to Supervision
Instructor: Dr. Russell Sanders, Psy.D. (Goldsand Consulting, Inc.)
Contact Hours: 8 hours in 2 4-hour sessions; Participants must attend both sessions.)
Frequency: Twice per calendar year.
Who should attend: New and/or Emerging Supervisors.
Course
description: Participants will explore numerous issues facing supervisors as they manage relationships with others to
accomplish the major management function, which is to “get work done through others.” Supervisors will enhance their effectiveness as they learn communication tools to deal with
sensitive issues and learn to get the best from their employees. This is a highly interactive, experiential workshop with emphasis on application of concepts.
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The Balancing Act: Supervising Student, Hourly and Seasonal Employees
Instructor: Ann Randall
Contact Hours: 4
Frequency: Twice per calendar year.
Who should attend: Supervisors and/or managers with some experience; basic to advanced level. Aspiring supervisors welcome.
Course description:
Supervising student and seasonal employees requires supervisors to be able to effectively balance between coaching, teaching, and mentoring versus their professional needs for accomplishment and efficient use of time. This session will cover concepts, techniques, and tools designed to assist supervisors with effective management and development of their student and seasonal employees.
Topics include:
- Position descriptions, interviewing and hiring the best candidate;
- Preparing for the first day, setting expectations;
- Motivation, retention, and evaluation;
- Generational differences;
- Conflict resolution.
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University Specific Training
Building Proctor and Campus Safety Training
Building Proctor Development and Campus Safety Trainings are coordinated by Bob Chaffee, (970) 491-3857. Proctor trainings and information updates are announced to the Building Proctor Listserv. For an overview of the fall 2008 trainings, requirements and contacts, please view the proctor tip sheet. To join the listserv, or update building proctor assignments, please contact: Sandy Sheahan, Sandra.Sheahan@ColoState.EDU, (970) 491-0107.
Active Shooter Training
Instructor: Taught by Bob Chaffee and others in a coalition of Larimer County, City of Fort Collins, Poudre School District (PSD) and CSU for emergency response to active shooter situations.
Contact Hours: 3
Frequency: At least three times yearly.
Prerequisites: None
Who should attend:Interested campus staff and proctors
Course description:
Video link: "Shots Fired - When Lightning Strikes"
http://publicsafety.colostate.edu/AShooter.htm
Training and Organizational Development provides a viewing experience using this DVD as the foundation for discussion. This training is supported by local law enforcement and emergency response groups, as well as he Colorado State Employee Assistance Program (CSU EAP) to give broad-based perspectives, discussion, and support to this unlikely, but critical possibility in any work environment. All members of the CSU community are invited to take part and learn what options are available if ‘lightning strikes’.
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Joint University Training for Proctors and Managers
Instructor: Taught by Bob Chaffee and others in a coalition of Larimer County, City of Fort Collins, Poudre School District (PSD) and CSU for emergency response to active shooter situations.
Contact Hours: 5
Frequency: At least once yearly.
Prerequisites: None
Course description: This training allows for interaction between proctors and managers from several area campuses in the area of emergency preparation and response, building management issues, legal authority, and other pertinent areas of the manager/proctor role.
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Simple Drills & Exercises for CSU Staff
Instructor: Bob Chaffee
Contact Hours: 4.0
Frequency: At least 3 times per year.
Prerequisites: None
Who should attend: Interested campus staff and proctors.
Course description: This CSU and UNC joint manager proctor tabletop experience will:
- Demonstrate the process of holding an exercise
- Allow you time to ask questions and develop skills for assisting your staff and emergency responders with doing exercises
- Explain models of different level exercises as needed
- Provide information about building departmental resiliency
- Provide hypothetical situations and debriefing
If you would like to update your building plan during the exercises, please bring a laptop to class if you have one.
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Building Proctor Development Training
This program has been mandated for all CSU building proctors by an audit of the University Emergency Management Plan.
Any CSU employees are welcome to attend any of the sessions, in the interest of campus preparedness.
Resources for Proctors include the CSU Facilities Department's Building Proctor Information web site which includes the The Building Proctor Manual (pdf) and the Building Proctor Identifier. The Environmental Health Services (EHS) Building Health and Safety Web Site provides additional information, including the Sample Building Safety Plan, and training in AED/CPR, ergonomics, and much more.
Online Tip Sheets and Videos:
Contact Information, Building Proctor Instructors (pdf) - 9/6/2008
AED/CPR Program
Automated External Defibrillator (AED) and Cardiopulmonary Resuscitation (CPR) - 4/1/2009
Answers to questions about video & audio surveillance (pdf) - 2/21/2008
Current Threat Level - (3/24/2009)
Emergency Preparedness: What You Can Do to Get Through A Crisis (pdf) - 10/2/2008
Evacuate or Protect in Place (P.I.P) (pdf) - 1/31/2007
Evacuate or Protect in Place (P.I.P) (video) - 1/31/2007
Incident Command for CSU Depts & Units (pdf) - March, 2007
Incident Command for CSU Depts & Units (video) - March, 2007
Media Relations (pdf) - February, 2007
Media Relations (video) - 2/1/2007
Notification and Warning! (pdf) - February, 2007
Notification and Warning! (video) - 1/9/2007
Peaceful Assembly at CSU - May, 2008 (pdf) - 9/7/2008
Safety in the Office or Classroom During a Crisis (pdf) - 4/16/2008
Soft Target Awareness at Colorado State University (pdf) - 2/19/2009
Stop Office Crime: Security Tips for Office Personnel (pdf) - 2/19/2008
Suspicious Mail or Packages (pdf) - 9/2/2008
Web Resources for Building Proctors (pdf) - 5/29/2009
Why Train for Emergencies? (pdf) - February, 2007
Why Train for Emergencies? (video) - 1/27/2007
Building Proctor Class Materials:
Tier 1 PowerPoint handout (pdf) - 3/25/2009
Tier 2 PowerPoint handout (pdf) - 5/29/2009
Tier 2 PowerPoint presentation (pdf) - 5/29/2009
Tier 3 PowerPoint handouts:
Tier 4 PowerPoint handout (pdf) - 12/9/2008
Tier 4 PowerPoint presentation (pdf)
- 12/9/2008
Building Proctor Development Training, Tiers 1 through 4
Tier 1
Instructor: Bob Chaffee
Contact Hours: 3
Frequency: At least 12 times per year.
Who should attend: All building proctors who have not previously attended the training, as well as experienced proctors who would like a refresher.
Course description: You’ve got the keys and the manual... now what? Learn the basic responsibilities and authority of building proctors.
This introductory course will provide you with a review of the duties and common issues faced by every building proctor.
Topics include:
- Building safety;
- Typical maintenance issues;
- Information sharing, and
- Emergency preparedness.
Case studies and lots of interaction will make this information immediately useful.
Bring your Building Proctor Manual (pdf) to class for reference
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Tier 2
Instructor: Bob Chaffee
Contact Hours: 4
Frequency: At least 12 times per year.
Prerequisite: Completion of Tier 1 training.
Who should attend: All building proctors and assistant building proctors who have completed Tier 1 training. CSU Employees who are not proctors are welcome to attend; attendance at Tier 1 is not required of non-proctors.
Course description: This is the second of three modules designed to train proctors and assistant proctors in emergency preparation and response
concepts. This preparation simple medical emergencies to more major emergencies such as fire or utility outages,
culminating in developing and/or updating a plan for your work site or area. All proctors and assistant proctors
should attend this module and may attend additional modules as their job duties indicate.
Bring your Building Proctor Manual (pdf) to class for reference.
Please print and review the
Tier 2 workbook (2/26/09 - pdf) prior to coming to class, where it will be used as a reference and completed.
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Tier 3
Instructor: Bob Chaffee
Contact Hours: 3
Frequency: At least 8 times per year.
Prerequisites: Tiers 1 and 2 are recommended before completing Tier 3
Who should attend: All building proctors who have not previously attended the training, as well as experienced proctors who would like a refresher. Open to all Admin. Professional, State Classified and Faculty CSU staff.
Course description: This new advanced session will cover varied topics ranging from workplace ergonomics, fire safety and evacuation, to the right to know regulations related to hazardous materials -- all issues that a proctor may face during a work day. Tier 3 is optional training for proctors and assistant proctors. (Tier 1 and 2 are required training for all proctors & assistants proctors.)
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Tier 4
Instructor: Bob Chaffee
Contact Hours: 4
Frequency: At least six times per year.
Prerequisites: Tiers 1, 2 and 3 are recommenced before completing Tier 4
Who should attend: All building proctors who have not previously attended the training, as well as experienced proctors who would like a refresher.
This session provides one-on-one help with drafting building emergency plans. You must bring an updated emergency call list or tree for your department & draft of your emergency response plan. If possible, bring a laptop and flash drive (memory stick) to work on your current plans.
Staff will be on hand from Environmental Health Services, CSU Police Department, Facilities Management, and Training and Organizational Development to assist and answer any questions your may have.
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University New Employee Orientation (UNEO)
Instructor: Lorie Smith
Contact Hours: 5
Frequency: 12-14 times per calendar year.
Who should attend:
Any employee who has recently become benefits-eligible must attend if they work in the Fort Collins area. University employees who began
working before orientation was available may attend at any time. Pre-registration is required to
assist in planning facilities and meals, and in the event changes are made.
For questions about health, dental and life insurance please contact the
Benefits Office directly: (970) 491-6737.
Participants will:
- Gain an overview and welcome to CSU that cannot be provided any other way;
- Become aware of services and discounts available to CSU employees;
- Learn about CSU's history and direction;
- Be informed about policies and information employees need to know;
- Gain a sense of the many types of employees and varieties of education and research being done on campus;
- Learn how to use resources at CSU -- library, computer and other free training, purchasing, and more;
- Have an opportunity to meet people that become friends through their careers;
- Gain tools and knowledge to be successful at CSU.
Overview:
The Office of Training & Organizational Development coordinates and provides the UNEO training for new employees, and those who have recently become benefits-eligible after a period of employment by CSU. CSU began providing this training of benefits-eligible employees in 1998.
UNEO is a benefit to the employee, and is deemed a requirement of employment by decision makers at CSU. The requirement was approved by the President’s Cabinet when the program was initiated. Folks who have attended after many years of employment give us feedback that they learned useful information that they wish they'd had years before.
How it Works:
- Employees receive a welcome letter & invitation to UNEO within a month of becoming eligible for benefits.
- Orientation training is available at least once a month, from 8 am - 1 pm on a weekday morning.
- Complimentary lunch is provided in the Long's Peak Dining Room from Noon - 1pm.
- Departments can register employees, or employees can register before or after receiving the invitation.
- The goal is to complete orientation within 90 days of hire.
To register:
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